Kyvena Privacy Policy

Last updated: 25 October 2026 · Operated by GrandVaren Technologies

In short

We collect your phone number, your name, your car's details and photos of the damage.
We use them to prepare your estimate, let your workshop review it, and make our estimates more accurate.
Who sees them: the workshop you choose, Google (Gemini AI for your photos, Firebase to deliver app alerts, and Google Maps for road distances), and the services that host our data and send your login codes.
Your location: only if you allow it in the app, only to show how far each workshop is, and we don't store it.
You're in control: delete your account any time.

Kyvena helps car owners get a preliminary, photo-based estimate for visible car damage and connects them with their nearest workshop. This page explains what we collect, why, who sees it, how long we keep it, and how to delete it.

What we collect

Phone number — to log you in with a one-time code, and so we can contact you about your case (for example, if you seem stuck at a step).
Your name — asked for when you first sign in, so the workshop knows who they are talking to.
Vehicle details — brand, model, year (optional) and registration number.
Notification address — if you allow notifications, your phone gives the app a code that lets us send it alerts about your case. It is removed when you delete your account.
Photos of the damage you take in the app or on our website, and an optional short description.
Case records — the AI damage findings and cost estimate, the workshop you choose, your appointment, the workshop's inspection notes, and the final repair bill. The workshop uploads a photo of its bill, and that photo can show your name, phone number and car registration, because workshops print them on their bills.

Your location, only if you allow it — when you look for a workshop in the app, it asks to use your phone's location. If you allow it, the app sends your current location to us and we pass it to Google Maps to work out the road distance and driving time to each workshop. We use it only for that answer and we do not store it. If you don't allow it, the app measures distances from the centre of Patna instead. Our website never asks for your location.

We do not collect your contacts or payment card details, and we remove the location from your photos before they are uploaded.

On our website, a small cookie keeps you logged in while you get your estimate, and remembers which of our links you arrived by. We don't use advertising or tracking cookies.

How we use it

To log you in and keep your account secure.
To produce a preliminary damage assessment and cost range from your photos.
To let the workshop you choose review your case, book an appointment, inspect your car and record the repair.
To contact you about your own case, for example if you seem stuck at a step and might need help.
To compare our preliminary estimates with what the workshop found and what the repair actually cost, so we can make estimates more accurate.
To improve our damage estimates, including training Kyvena's own damage-assessment AI on photos of damage and the repair records that go with them.

Every AI estimate is preliminary only — it is not a final repair quotation. Hidden damage can only be found when the workshop physically inspects your car.

Google (Gemini AI) — your damage photos and your vehicle's brand, model and year are sent to Google's Gemini AI service to produce the preliminary assessment.
Google (Firebase Cloud Messaging) — if you allow notifications, your phone's notification address and a short alert (for example, “Your car is ready for collection”, with a reference number for the case) pass through Google's Firebase service so the alert reaches your phone. Alerts never include your name, phone number, car registration or any amount.
Google (Google Maps Platform) — if you allow the app to use your location, your current location and the workshops' addresses on the map are sent to Google Maps to work out road distances and driving times. Nothing else about you is sent with it.
The workshop you choose — its service advisor sees your name, phone number, vehicle details, photos and estimates so they can review and service your case.
Our service providers — our cloud hosting provider stores the data, and our messaging provider receives your phone number to deliver login codes.

We do not sell your data and we do not show ads.

How long we keep it

We keep your data while you use the service, and for up to 90 days after your last repair case is closed. After that, your personal details are removed as described below. Photos of the damage are kept longer, no longer linked to you, to improve our estimates.

Deleting your account

You can delete your account at any time — inside the app, or on the web at /delete-account (no app needed; we send a code to your phone to confirm it's you). Deleting your account cancels any repair request that hasn't reached the workshop yet. If your car is already at the workshop, that repair carries on: the workshop completes it and records the bill as usual.

When your account is deleted, we remove your name, phone number and vehicle registration number from your account.

We keep the photos you took of the damage to improve our estimates, but they are no longer linked to your name or phone number. Before we use any photo to train our AI, we blur number plates and faces.

We keep the records of the repair and its bill, including the photo of the workshop's bill, for accounting and to check how close our estimates were to the real cost. Because workshops print them on their bills, a bill photo can still show your name, phone number and car registration. Only the workshop that repaired your car and Kyvena's founders can see these photos, and we never share or publish them.

Security

All data travels over encrypted connections (HTTPS). Access is limited by role: customers see only their own cases, and a workshop advisor sees only cases sent to their workshop.

Children

Kyvena is not intended for anyone under 18.

Changes

If this policy changes, we will update this page and the date at the top.

Contact

Questions about your data? Email aadarsh.main@gmail.com.